Shipping policy

At Family Furry Tails, we strive to provide our customers with a seamless shopping experience from the moment you place your order to the time it reaches your door. Please review our shipping policy below to understand how we handle shipments for your orders.

Processing Time

• Order Processing: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Confirmation Email: Once your order has been processed and is ready to ship, you will receive a confirmation email with your shipping details and tracking information.

Shipping Rates & Delivery Estimates

We offer various shipping options to meet your needs:

• Standard Shipping: Orders typically arrive within 5-7 business days once shipped.
• Expedited Shipping: Orders typically arrive within 2-4 business days.
• Express Shipping: Orders typically arrive within 1-2 business days.

Please note: Delivery times may vary depending on your location and external factors beyond our control, such as weather conditions or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of the package. You will be able to see the exact shipping cost before finalizing your purchase.

• Free Shipping: We offer free standard shipping on all domestic orders over $75.
• International Shipping: We currently ship to select international locations. Shipping rates and times for international orders will be calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the shipping carrier’s website using this number.

Delivery Issues

• Lost or Delayed Packages: If your package has not arrived within the expected timeframe, please contact us at [support email] and we will assist you in resolving the issue.
• Incorrect Shipping Information: Please double-check your shipping information before placing an order. Family Furry Tails is not responsible for packages sent to the wrong address due to customer error.

Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses at this time.
• International shipments may be subject to customs fees or import taxes, which are the responsibility of the customer. Please check with your local customs office for more details.

Contact Us

If you have any questions regarding our shipping policy, please feel free to contact us at:

• Email: familyfurrytails@gmail.com
• Phone: (720) 732-1876
• Business Hours: Monday – Friday, 9 AM to 5 PM (EST)

Thank you for shopping with Family Furry Tails! We appreciate your business and look forward to serving you.